Shipping policy
This Shipping Policy applies to all products purchased from Aurenzio.
Aurenzio is committed to delivering all products in excellent condition to the shipping address provided during checkout. To help ensure successful delivery, please provide an address where someone can receive packages during normal business hours.
For security reasons, Aurenzio may decline shipments to P.O. Boxes or military addresses and reserves the right to cancel or reject orders if the shipping address or recipient information cannot be verified.
📦 Shipping Costs
United States: Free shipping on all orders over $99.99.
International Orders: Shipping costs are calculated at checkout based on your destination and selected shipping method.
🚚 Shipping Times
United States: Estimated delivery within 7–10 business days.
International: Estimated delivery within 10–15 business days.
Please note that products priced at $699.99 or more are typically made to order rather than stocked. Production generally takes 2–5 weeks, after which your order will be shipped.
These delivery estimates are averages and may vary depending on your location, shipping carrier, customs processing, or seasonal demand.
🌍 Customs & Import Taxes
International customers are solely responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. Please check your local import regulations before placing an order, as Aurenzio cannot estimate or collect these fees.
📍 Shipment Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking number. You can use this tracking information to monitor your shipment until it arrives.
⏳ Shipping Delays
While we strive to deliver every order on time, Aurenzio is not responsible for delays caused by circumstances beyond our control, including severe weather, natural disasters, customs inspections, carrier delays, or other unforeseen events.
Please note that estimated transit times do not include weekends or public holidays.
📬 Undeliverable Packages
If a delivery cannot be completed because no one is available to receive it, the carrier may hold the package at a local pickup location or return it to us.
Customers are responsible for retrieving packages from the designated carrier location within the carrier's required timeframe.
📍 Incorrect Shipping Address
Please review your shipping information carefully before placing your order.
Aurenzio is not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete shipping addresses provided by the customer. Refunds are not available in these situations. In some cases, we may offer a replacement at our discretion, but this cannot be guaranteed.
🔒 Secure Delivery
For the safest delivery experience, we recommend shipping to a secure residential or business address where someone can receive the package.
Aurenzio is not responsible for packages that are lost or stolen after the carrier marks them as delivered.
✅ Order Completion
An order is considered fulfilled once it has been shipped and accepted by the shipping carrier, with tracking information provided to the customer. Responsibility for the shipment transfers to the customer upon delivery by the carrier.
📧 Contact Us
If you have any questions about this Shipping Policy, please contact us.
Email: support@aurenzio.com
Phone: +1 (669) 238-1338