Refund policy

🔁 Returns

You have 14 days from the date of delivery to initiate a return.

To be eligible, all items must be in original condition, unused, uninstalled, unmodified, and returned in their original packaging with proof of purchase.

Approved returns are eligible for store credit, exchange, or a partial refund, minus a 25% restocking fee.

Return shipping: The buyer is responsible for return shipping costs. If you request a return label from us, the cost of the label will be deducted from your total store credit.

Returns will not be accepted for products that have been installed, used, damaged, painted, modified, or altered in any way. Custom-built or made-to-order products cannot be returned.

To start a return, please contact us at support@aurenzio.com within 14 days of delivery. Our support team will review your request and provide return instructions if your return is approved. Returns sent without prior approval will not be accepted. Photos and/or videos of the product's condition may be required.

🚫 Order Cancellations

Order cancellations will incur a 10% processing fee, and cancellations are only accepted if the order has not been processed yet.

Email: support@aurenzio.com
Text: +1 (669) 238-1338 (during business hours)

Orders placed before 4:00 PM PST may be processed quickly. Once an order has been prepared or shipped, it can no longer be canceled. If your order has already shipped, the standard return process must be followed, and return shipping is the customer's responsibility.

🔧 Damaged or Defective Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible.

Professional installation is strongly recommended.

Aurenzio is not responsible for installation costs, personal injury, or vehicle damage. Shipping damage claims must include clear photo and/or video evidence.

🔁 Exchanges

To exchange an item, first start a return for the original product, then place a new order for the replacement item.

If we shipped the wrong product, we will cover both return and replacement shipping costs.

If incorrect fitment is due to buyer error, exchanges are only available if the item is non-custom and still in stock.

💵 Refunds

Refunds are processed after returned items have been inspected.

If approved, your refund (minus any applicable restocking fee) will be issued to your original payment method. Processing times vary depending on your financial institution.

Refund Policy

Within 14 days of delivery: Refund requests are accepted for eligible items.

Restocking Fee: A 25% restocking fee applies to most approved returns.

Custom orders canceled within 1 hour: Eligible for a 100% refund.

Approved cancellations after 1 hour: Eligible for a 75% refund or 100% store credit.

Custom products after 1 hour: No refunds.

📦 Lost or Stolen Packages

Aurenzio is not responsible for lost or stolen packages once they have been marked as Delivered by the shipping carrier.

If your tracking shows the package was delivered but you cannot locate it, please file a claim directly with the shipping carrier.

We recommend retrieving your package as soon as possible after delivery to help prevent loss or theft.

Chargeback & Dispute Policy

By completing your purchase, you acknowledge and agree to the following terms and conditions.

Non-Eligible Reasons for Refunds, Cancellations, or Chargebacks

The following situations do not qualify for order cancellation, refunds, or payment disputes:

  • Cancellation requests submitted more than 1 hour after the order is placed.

  • A change of mind or no longer wanting the product after the order has been confirmed.

  • Deciding not to move forward with planned vehicle modifications.

  • Finding the same or a similar product at a lower price elsewhere.

  • Unwillingness to wait for the stated production or lead times.

  • Selling, trading in, or transferring ownership of the vehicle.

  • Damage to the vehicle, involvement in an accident, or total vehicle loss.


Chargebacks and Payment Disputes

If a customer files a chargeback or payment dispute with their bank, credit card issuer, or payment provider, Aurenzio reserves the right to suspend any refund eligibility while the dispute is under review.

Once a payment dispute has been initiated, the order is no longer eligible for a refund. Depending on the circumstances, Aurenzio may offer one of the following resolutions:

  • Fulfillment of the original order.

  • Store credit.

  • A replacement item of equal value.

Orders that are the subject of an active or completed chargeback or payment dispute are not eligible for a refund.

The situations listed above are considered voluntary purchasing decisions and do not constitute product defects, fulfillment errors, or service failures.

Before initiating a chargeback or payment dispute, customers are required to contact Aurenzio Customer Support to provide an opportunity to resolve the issue. Filing a dispute without first contacting our support team may delay the resolution process and, where permitted by applicable law, may result in the refusal of future service.